Consumer Information
Your rights under New Zealand consumer law when purchasing digital services from Growkne.
1. Application of New Zealand Law
When you purchase services from us as a New Zealand consumer, the Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986 (FTA) apply. These laws cannot be contracted out of for consumer transactions.
2. Consumer Guarantees Act 1993
Under the CGA, services must be:
- Carried out with reasonable care and skill.
- Fit for any particular purpose you told us about before agreeing to the service.
- Completed within a reasonable time (when no time is set).
- Provided at a reasonable price (when no price is set).
If we fail to meet a guarantee, you may be entitled to a remedy such as a refund, compensation, or having the service re-performed. Remedies depend on whether the failure is minor or substantial.
3. Fair Trading Act 1986
We must not mislead or deceive you about our services, pricing, or the results you might achieve. All marketing and website content is intended to be accurate and substantiated. Testimonials on our site reflect individual experiences and are not a guarantee of similar outcomes.
4. Pricing and GST
Prices displayed on our website are in New Zealand dollars (NZD). Where GST applies, it is included in the stated price unless otherwise noted. Invoices are available on request.
5. Digital Services
Our platform provides access to digital movement guides and educational content. Upon purchase, access is granted electronically. If technical issues prevent you from accessing paid content for more than five business days after reporting the problem to us, you may be entitled to a remedy under the CGA.
6. Cancellation and Refunds
Monthly subscriptions may be cancelled at any time. Refund eligibility for digital services is described in our Return Policy. In summary:
- Faulty or unavailable services may qualify for a refund or credit.
- Change-of-mind refunds may be limited once digital content has been accessed, except where the CGA provides otherwise.
- Duplicate or erroneous charges will be refunded promptly.
7. Complaints Process
Step 1: Contact us at inquiry@growkne.world with your name, order reference, and details of the issue. We aim to respond within five business days.
Step 2: If we cannot resolve your complaint, you may contact the Disputes Tribunal (www.disputestribunal.govt.nz) for claims within its monetary limits, or seek advice from Citizens Advice Bureau (www.cab.org.nz).
Step 3: For matters involving misleading conduct, you may also contact the Commerce Commission (www.comcom.govt.nz).
8. Privacy
Personal information is handled in accordance with the Privacy Act 2020. See our Privacy Policy for details on collection, use, and your access rights.
9. Health and Safety Notice
Our movement guides are educational resources only. They are not a substitute for professional health advice. You are responsible for exercising within your own limits and seeking medical guidance where appropriate.